For Channel sessions, you can now choose to show customers either the estimated waiting time or their position in the queue of waiting customers. The time or the position in the queue is displayed in the Applet or in the Instant Chat.
Fixes and Improvements:
Improved appearance on 4K displays
Improved compatibility with Windows 10
Post-chat survey now opens in the default browser on customers' computers
Resolved an issue that caused high memory usage in customers' computers after ending an unattended access support session