Your users complain that they can't see the correct computers in your LogMeIn account.
Users often make this complaint when they are using their own LogMeIn Account Holder profile rather than the User profile that gives them access to your account.
Ask your user to log in to their account and select the proper user profile from menu in the top-right of LogMeIn Central.
Their user profile should be similar to this: User of [your "Company Name"]
See also "How to Add Users to Your LogMeIn Account
" in the LogMeIn Central User Guide.