Symptom
You try to play a screen recording on a Mac computer, but it cannot be played in any media playback software.
Cause
The following formats are not compatible with Mac media playback software:
Resolution
Solution:
Save screen recordings as
MRLE or
MSVC files.
In the Rescue Administrator Center under
Technician Group >
Settings >
Screen Recordings, Administrators can set the
Recording file format to either
Microsoft RLE (MRLE) or
Microsoft Video 1 (MSVC) (32-bit only). Both can be played using media playback software compatible with Mac.
Workaround:
Convert your screen recordings to
MRLE format using a Windows PC.
Download an MRLE converter, and change the file format of your recordings. LogMeIn does not endorse or recommend any particular converter software.