When starting an Ad Hoc support session, the customer (end user) sees the following message:LogMeIn Support Session Cannot Start. This instance of LogMeIn Support Session has expired. Please tell your support provider about this message.
Second, if the problem persists:
- Ask the user to click the activation link in the most recent email you sent
- Create a new ad hoc support session
- On the computer to be controlled (the end user's computer), the registry key for LogMeIn must be deleted at this location: HKEY_LOCAL_MACHINE>Software>Classes>Installer>Products
Important: Use care when modifying the Registry. If you are unfamiliar, please seek assistance or contact LogMeIn support.