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Currently the Rescue Technician Console is not compatible with macOS 10.15 Catalina.
When will the Rescue Technician Console be supported on Catalina?
LogMeIn is working diligently to provide a version of the Technician Console for Mac that is compatible with macOS 10.15 Catalina, and we hope it will be available in the next 60 days.
What should I do to ensure my technicians using macOS can continue to support my customers?
At this time, we advise you not to upgrade your technicians' computers to macOS 10.15 Catalina until we release a new version of the Technician Console for Mac.