Unattended access allows a technician to
connect to a remote computer when no user is present.
Requirements:
The agent's Technician Group must
have permission to use unattended access
Unattended access
requests cannot be sent during the following session types: Instant Chat in
Chat-only mode, Mobile Applet
During an Active session, click the
Unattended Access tab.
Under
Credentials required, you may be given the
choice between the following options (depending on the authentication settings
made in the Administration Center):
Option
Description
At connection
Require valid administrator credentials at the start of
every unattended session
At setup
Use credentials entered by the customer during unattended
setup
Set the duration of unattended access in terms of days, a specific
date range, indefinitely, and for a specific daily time range.
Note: When the customer's computer is in a different time zone, you
can choose to set unattended access according to either local (technician) or
customer time.
Important: The duration of unattended access is limited
to two weeks when you authenticate using customer credentials.
Click
Request Unattended Access to submit the
request to the customer.
The customer must approve the request.
When the technician is
required to enter valid Administrator credentials at the start of every
unattended session, the customer simply clicks
OK to approve the request
When the technician is
allowed to use customer credentials, the customer is prompted to enter his
Windows user name and password
Once unattended access is active, the session can be ended.