How to Request Unattended Access to a Customer's Computer

Unattended access allows a technician to connect to a remote computer when no user is present.

1. During an Active session, click the Unattended Access tab.
2. Under Credentials required, you may be given the choice between the following options (depending on the authentication settings made in the Administration Center):

   Option	Description
   At connection	Require valid administrator credentials at the start of every unattended session
   At setup	Use credentials entered by the customer during unattended setup

3. Set the duration of unattended access in terms of days, a specific date range, indefinitely, and for a specific daily time range.
   Note: When the customer's computer is in a different time zone, you can choose to set unattended access according to either local (technician) or customer time.
   Important: The duration of unattended access is limited to two weeks when you authenticate using customer credentials.
4. Click Request Unattended Access to submit the request to the customer.