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Use the File Manager to easily and securely transfer
files between your computer and the customer's device.
- Not available for iOS
- The agent's Technician
Group must have permission to launch File Manager.
- The session must be
On the Technician Console
File Manager tab, click
Launch File Manager Session.
The customer may be prompted to accept or decline your request to
control his device. If so, ask the customer to accept the request.
The File Manager session begins.
Use the File Manager toolbar to work with the customer's files and
All other Workspace tabs remain available.
To end the File Manager session, click the red
X on the File Manager toolbar.
The File Manager session closes, but the session remains
Note: You can move and delete files with the File Manager from the
device's SD card, but not from its memory. From the device's memory, you can
only copy files to your local drive.