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Device Configuration tab to change settings on the
customer's mobile device.
The agent must have an active Rescue+Mobile
The agent's Technician Group must have
permission to configure mobile device settings.
For Android and iOS, additional permissions are required on the
Settings tab under
Mobile Device Configuration.
The session must be Active.
On the Technician Console, select the
Device Configuration tab.
The available settings are displayed.
Choose from the available settings.
- APN settings
- Access Point
- Web Clips
Request Settings to view the settings
available on the customer's device.
Important: Wi-Fi must be enabled.
The settings are displayed.
Remember: Wi-Fi must be enabled.
For most operating systems, the settings are applied on the
customer's device immediately after being pushed.
Important: Customer's on iOS may be prompted to install a
Related Click2Fix Widgets:
- Mobile Network Widget
- Connections Widget
- Email Widget