Managing Settings on a Mobile Device Using Click2Fix

The agent's Technician Group must have permission to use Click2Fix for mobile.

The session must be Active.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. In the Mobile Network widget, click Network Setup The list of available pre-defined APN settings appears.
3. Choose the desired predefined APN, and click Push. The selected APN settings are transferred to the customer's mobile device.

With the Web Shortcuts widget, a technician can push a web shortcut icon to the customer's device giving them quick and easy access to frequently used sites.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. In the Web Shortcuts widget, click Start. The list of available predefined web shortcuts appears.
3. Choose the desired predefined web shortcut, and click Push. The selected web shortcut icon is pushed and installed to the customer's device.

How to Send a Custom URL

How to Send a Predefined URL

For Android and BlackBerry, technicians can push settings that help optimize battery usage on the customer's device.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. In the Battery widget, click Optimize battery use. The Optimize battery use window is displayed.
3. Choose from the available actions and click Apply settings.
   • Switch off Wi-Fi
   • Switch off Bluetooth
   • Switch off GPS
   • Change Display brightness settings
   • Set Display timeout

Technicians can toggle on and off Bluetooth, GPS and Wi-Fi connection settings of Android and Blackberry devices.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. Under Connections, click the connection method that you want to toggle on or off. The selected connection method is toggled on/off on the customer's device.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. In the Applications widget, click Show all applications. The Applications window is displayed.
   
   
3. Choose from the following options.

   Option	Description
   Uninstall an Unwanted Application	This feature is only active when the App Checker list has been uploaded in the Administration Center at Global Settings > Mobile device settings > App Checker List Upload. Click Flagged. Flagged applications on the device are displayed on a list. Select the flagged application you want to uninstall, and click Uninstall application. Note: Pre-deployed applications cannot be uninstalled from a device. In this case, the Uninstall updates button is displayed. This removes the latest update of the concerned application.
   Send URL for Missing Application	In the Applications window, click Missing. Missing applications on the device are displayed on a list. Select the missing application with which you want to provide help to your customer, and click Send URL. The URL predefined for this application in the LogMeIn Rescue Administration Center is pushed to the customer's device. Tip: For example, you can push the URL of the app in Google Play to make it easier for the customer to install the missing app.

Technicians can kill selected applications and processes to free up device memory for improved performance.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. In the Processes widget, click Show all processes. The Processes window is displayed showing all processes and running applications on the device.
3. Depending on whether you want to kill a process or a running application, click Processes or Running applications.
4. Select the process or application you want to kill, and click Kill selected. The selected process or application is terminated on the customer's device.

Technicians can add new email accounts to the default email app of the customer's mobile device.

1. Click the Click2Fix tab. The Click2Fix widgets appear.
2. In the Email widget, click Add new IMAP/POP3 account. The Add new email window is displayed.
   
   
3. Fill in the fields.
4. Click Apply At the bottom of the window, the Settings transferred notification is displayed. The new email account has been successfully configured on the customer's device.