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LogMeIn Rescue Technician Console
Specialized widgets on the Click2Fix tab provide technicians with
a quick and easy solution for managing settings on the customer 's mobile
device.
The agent's Technician Group must have
permission to use Click2Fix for mobile.
The session must be Active.
How to Push APN Settings to a Mobile Device
This feature is only available when settings are defined in the
Administration Center.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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In the
Mobile Network widget, click
Network Setup
The list of available pre-defined APN settings appears.
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Choose the desired predefined APN, and click
Push.
The selected APN settings are transferred to the
customer's mobile device.
How to Push Web Shortcut Icons
With the
Web Shortcuts widget, a technician can push a web shortcut icon to
the customer's device giving them quick and easy access to frequently used
sites.
This feature is only available when settings are defined in the
Administration Center.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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In the
Web Shortcuts widget, click
Start.
The list of available predefined web shortcuts appears.
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Choose the desired predefined web shortcut, and click
Push.
The selected web shortcut icon is pushed and installed to
the customer's device.
How to Push Direct URLs
Technicians can send customers predefined or custom URLs, which
automatically open in their mobile's default browser.
How to Send a Custom URL
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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Under
Direct URL widget, type your custom URL in
the
enter URL here window.
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Click
Send custom URL.
The custom URL automatically opens in the default
browser of the customer's device.
How to Send a Predefined URL
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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Under
Direct URL, click
Select other predefined URL....
A list of predefined URLs appears.
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Select the desired URL, and click
Send.
Tip: If the URL you want to push is on the list under
Recently sent, then just select the URL,
and click
Send.
The selected predefined URL automatically opens in the
default browser of the customer's device.
How to Push Battery Optimization Settings
For Android and BlackBerry, technicians can push settings that
help optimize battery usage on the customer's device.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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In the
Battery widget, click
Optimize battery use.
The
Optimize battery use window is displayed.
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Choose from the available actions and click
Apply settings.
- Switch off
Wi-Fi
- Switch off
Bluetooth
- Switch off GPS
- Change Display
brightness settings
- Set Display
timeout
How to Push Quick Connection Settings
Technicians can toggle on and off Bluetooth, GPS and Wi-Fi
connection settings of Android and Blackberry devices.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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Under
Connections, click the connection method
that you want to toggle on or off.
The selected connection method is toggled on/off on the
customer's device.
How to Manage Missing and Unwanted Applications
This feature is only active when the App Checker list has been
uploaded in the Administration Center at
Global Settings
> Mobile device
settings > App Checker List
Upload.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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In the
Applications widget, click
Show all applications.
The
Applications window is displayed.

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Choose from the following options.
Option | Description |
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Uninstall an Unwanted Application |
This feature is only active when the App Checker list has
been uploaded in the Administration Center at
Global Settings
> Mobile device
settings > App Checker List
Upload.
- Click
Flagged.
Flagged applications on the device are displayed on a
list.
- Select the
flagged application you want to uninstall, and click
Uninstall application.
Note: Pre-deployed applications cannot be uninstalled from a
device. In this case, the
Uninstall updates button is displayed.
This removes the latest update of the concerned application.
| Send URL for Missing Application |
- In the
Applications window, click
Missing.
Missing applications on the device are displayed on a
list.
- Select the
missing application with which you want to provide help to your customer, and
click
Send URL.
The URL predefined for this application in the LogMeIn
Rescue Administration Center is pushed to the customer's device.
Tip: For example, you can push the URL of the app
in Google Play to make it easier for the customer to install the missing app.
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How to Kill Processes and Running Applications
Technicians can kill selected applications and processes to free
up device memory for improved performance.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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In the
Processes widget, click
Show all processes.
The
Processes window is displayed showing all
processes and running applications on the device.
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Depending on whether you want to kill a process or a running
application, click
Processes or
Running applications.
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Select the process or application you want to kill, and click
Kill selected.
The selected process or application is terminated on the
customer's device.
Fastpath: On the opening widget screen, technicians can
view those five processes and running applications that use the most memory.
All a technician has to do to kill any of these is the following:
- On the opening
widget screen, select the process or application you want to kill.
- Click
Kill selected.
Tip: You can customize the information displayed in the
Processes window. To select what information is
displayed, on the
Processes window right-click the header row of
the table, and select the categories you want to see.
How to Add a New Email Account
Technicians can add new email accounts to the default email app
of the customer's mobile device.
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Click the
Click2Fix tab.
The Click2Fix widgets appear.
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In the
Email widget, click
Add new IMAP/POP3 account.
The
Add new email window is displayed.

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Fill in the fields.
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Click
Apply
At the bottom of the window, the
Settings transferred
notification is displayed. The new email account has
been successfully configured on the customer's device.
Fastpath: To speed up configuration, in the Email field
type the email address belonging to the account you want to add. Click
Retrieve domain-specific settings. For major
email providers, the Email widget will automatically fill in configuration
fields. All you have to submit is the password(s) belonging to the email
account.
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