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Use Desktop Viewing to view a customer's desktop without taking
control of the device.
On the Technician Console
Customer Desktop tab, click
Launch Desktop Viewing Session.
If the customer is prompted to accept or decline your request, ask them to accept.
Use the Remote Control toolbar to manage the session.
During desktop viewing, some toolbar options are disabled. All
other Workspace tabs remain available.
To end desktop viewing, click the red
X on the Remote Control toolbar.
Desktop viewing ends, but the session remains active.