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Use the Whiteboard to activate a pencil tool that you can use to
draw freehand images on the customer's screen.
On the Remote Control toolbar, click the
Whiteboard icon and select
The pencil tool is activated.
Note: You cannot control the host while Whiteboard is enabled.
Draw on the host screen.
The pencil tool leaves a red line on the customer's screen.
All drawings appear on both the Technician Console and the customer's computer.
To erase drawings, click the
Whiteboard button and select
Erase Drawings or