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By detaching a Remote Control session,
you can view the customer's computer in a secondary window outside of the main
Technician Console workspace.
On the Remote Control toolbar, click the
Tear Away button next to the Customer Desktop
The customer's screen is detached from the Technician
Console and appears in a new window. You can move this window to your secondary
Another way to detach the session is to drag-and-drop the
Customer Desktop tab.
To return the session to the Technician Console, click the
Attach button next to the Customer Desktop tab
or on the detached window itself.
To always launch remote control sessions in a separate window,
Options > Launch
Tear-Away Session Windows.