Technician Console as a desktop application is available for
technicians both on Windows and Mac computers.
The desktop app offers the same set of features as the browser-based
version. The only difference is that it runs as a standalone executable, which
means it can be launched with a single click – no browser required.
Restrictions and limitations for the Technician Console for
The following Technician Console features are not available on Mac:
Technician screen sharing
Screen recording with MSVC
codec (falls back to MRLE codec)
Monitoring the desktop of
a technician running the Technician Console for Mac
Integrated content portal
Connect On LAN
Single Sign-on (SSO) login
Note: Files saved/exported during a session are available at
In the Downloads box,
Follow instructions to
drag the LogMeIn Rescue icon to your Applications folder.
The application is now installed on your computer.
How to Run the Desktop App
Launch the application via the Windows Start button, a desktop
shortcut, or any other preferred method. You may be prompted to log in to your
Rescue account. Use the same email and password combination you use to log in
at the LogMeIn Rescue website.
Tip: Rescue technicians with a Single Sign-On (SSO) ID can
also start the Rescue Desktop Technician Console using any supported SSO
On a Mac
Launch the application via
Finder > Applications.
Use the same email and password combination you use to log in at the
LogMeIn Rescue website.
Remember: Technician Console for Mac will use the language
set as the preferred language of the Mac OS X.
How to Set Up One-Click Login to the Desktop App
You can tell Rescue to remember your user name and password when you
log in to the desktop app.