About Customer Controls During Technician Screen Sharing

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LogMeIn Rescue Technician Console

Technicians should be aware of the following controls available to customers during a Technician Screen Sharing session.

Full Screen: The customer clicks Full Screen to open the technician desktop to cover the entire customer desktop area.
Options: The customer clicks Options to change color settings and viewing options.
Multiple Monitors: When the technician is using more than one monitor, the customer clicks the Monitors button to switch between available monitors.
Zoom: The customer clicks the zoom option to get a more or less detailed view of the technician desktop.
Magnifying Glass: The customer clicks the Magnifying Glass to activate a box that he can drag around the technician’s desktop to show a small area of the screen in high resolution.
End Screen Sharing: The customer clicks End to stop screen sharing. The End button is only available for the customer in Full Screen mode.

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