Technicians should be aware of the following controls available to
customers during a Technician Screen Sharing session.
Full Screen
The customer clicks Full Screen to open the technician desktop to
cover the entire customer desktop area.
Options
The customer clicks Options to change color settings and viewing
options.
Multiple Monitors
When the technician is using more than one monitor, the customer
clicks the Monitors button to switch between available monitors.
Zoom
The customer clicks the zoom option to get a more or less detailed
view of the technician desktop.
Magnifying Glass
The customer clicks the Magnifying Glass to activate a box that he
can drag around the technician’s desktop to show a small area of the screen in
high resolution.
End Screen Sharing
The customer clicks
End to stop screen sharing. The End button is
only available for the customer in Full Screen mode.