Understanding the Customer Experience

Customers experience Rescue remote support through one of the following tools.

• Rescue Applet
• Instant Chat
• Rescue Calling Card
• Rescue+Mobile Applet

We have also created an illustrated Step-by-Step Connection Guide for LogMeIn Rescue that you can share with customers who need help during the connection process.

• The Customer Experience: Rescue Applet
  The customer is asked to install this small executable file to his computer when a technician initiates a normal session.
• The Customer Experience: Instant Chat
  Instant Chat allows a support technician to engage in a two-way chat session with a customer without forcing the customer to download any software.
• The Customer Experience: Calling Card
  It's helpful to understand the customer's experience during a Calling Card session.