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Using the Technician Console, Administrators can invite themselves
to join a monitored technician's session as a Collaborating Technician.
This procedure assumes that you are already monitoring a technician.
On the Technician Console workspace, select the Session tab for
the monitored technician.
The Session tab has two sub-tabs: Desktop and Active
Active Sessions sub-tab.
A list of the technician's current sessions is displayed.
Select the session you want to join.
You join the session as a Collaborating Technician.
About Collaborating Technician Capabilities.