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Instant Chat allows a support technician
to engage in a two-way chat session with a customer without forcing the
customer to download any software.
Instant Chat interface
Instant Chat you lose no functionality, but
rather gain the flexibility to use the Rescue Applet or not.
Tip: To open a remote session or troubleshoot the customer's
device, prompt the customer to download the Rescue Applet.
Customers have the following capabilities using the
interface in chat-only mode:
- Chat with the technician(s)
- View a detailed session log
- Allow or deny the technician
the right to perform certain actions (install the Applet, start remote control)
- End a session by clicking
the large X at upper left
- Change the display language
using the Language Selector
- Change the display font size
For detailed information on Instant Chat setup and customization, see
the LogMeIn Rescue
Customization and Integration Guide.