The Customer Experience: Instant Chat

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Instant Chat allows a support technician to engage in a two-way chat session with a customer without forcing the customer to download any software.

Standard Instant Chat interface
Standard Instant Chat interface

With Instant Chat you lose no functionality, but rather gain the flexibility to use the Rescue Applet or not.

Tip: To open a remote session or troubleshoot the customer's device, prompt the customer to download the Rescue Applet.

Customers have the following capabilities using the Instant Chat interface in chat-only mode:

Chat with the technician(s)
View a detailed session log
Allow or deny the technician the right to perform certain actions (install the Applet, start remote control)
End a session by clicking the large X at upper left
Change the display language using the Language Selector
Change the display font size

For detailed information on Instant Chat setup and customization, see the LogMeIn Rescue Customization and Integration Guide.

How to Launch the Rescue Applet during Instant Chat
During an Instant Chat session, the Chat-Only Mode dialog box informs the technician that advanced Rescue tools can only be activated if the customer is running the Rescue Applet.

Product	LogMeIn Rescue

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