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Supporting iOS Devices

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This section summarizes how Rescue+Mobile can be used to support iOS devices (iPhone, iPad, iPod touch).

Remember: The actual set of features available to a technician is set at the group level in the Administrator Center.

Rescue+Mobile App for iOS

For a full-featured experience, the customer's device should be running the Rescue+Mobile app for iOS, which the customer must download from the App Store.

When the customer has the Rescue app for iOS, Rescue+Mobile technicians can push configuration settings and view system info. Otherwise, the session can be run in Safari using Instant Chat, which only allows the technician to push configuration settings.

Connection Methods

  • SMS
  • PIN Code
  • Link and Messaging Tool
  • Email
Tip: For detailed information concerning the process of starting a remote support session on iOS devices, see LogMeIn Rescue Step-by-Step Connection Guide.

Click2Fix Tab

The Click2Fix tab gives technicians a set of tools for analyzing and resolving the most commonly encountered issues faced by mobile customers.

The following widgets are available for Rescue sessions with an iOS device with the app:

Info and Alert Bar
View basic device info and highlighted issues or action items.
Mobile Network
View mobile network information. Push predefined APN settings.
View basic information about the customer's device.
Web Shortcuts
Push icons that give the customer access to web content from their home screen.
View battery details.
View a device’s Bluetooth, GPS, and Wi-Fi connections.
Direct URL
Send customers predefined or custom URLs, which open automatically.
View how much of the available memory is used by running processes and applications.

Add new email accounts to the default email app.

Customer Display Tab

Launch Remote Control Session
View and control the customer's device. Depending on permissions, the following features may also be available when controlling an iOS:
  • Chat
  • White Board
  • Laser Pointer
Launch Display Viewing Session
View the customer's device. Depending on permissions, the following features may also be available when viewing an iOS:
  • White Board
  • Laser Pointer

System Info Tab

The Dashboard tab provides access to the following information:
  • System Information (OS, Device model, Device screen)
  • Memory Information
  • Wireless and Network Information
  • Battery and Power Consumption Information
  • Storage Information
  • Process (Top 5 per CPU)
View processes running on the customer's device.

Device Configuration Tab

  • Email settings
  • Exchange ActiveSync settings
  • Access Point settings
  • Passcode settings
  • Restrictions settings
  • Web Clips settings
  • Wi-Fi settings

History and Notes Capabilities

Add/Edit Notes
Take notes during a session and save them.
History and Notes Capabilities
View the session log and any notes made during the active or past sessions with the current in-session device.
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