For Lens sessions using audio, the technician can mute/unmute the audio connection at any time during the session.
The technician can chat with the customer and send predefined URLs.
Annotate the streamed image to highlight particular areas or objects. For example, you can highlight a part that needs to be removed or a switch that needs attention.
Multi-object tracking ensures that whiteboard annotations stay attached to the annotated image. For example, if the customer moves their camera away from a circled part, the circle stays "attached" to the part and moves with it, thus ensuring that the correct part remains highlighted.
Whiteboard in the Technician Console
To start drawing on the streamed image, click Whiteboard On.
To clear the streamed image from drawings, click Erase Drawings.
The Whiteboard functionality is not supported on iPhone 4 devices.
Freeze the camera stream for both technician and customer. This allows you to draw on a stable background to better communicate to the customer.
Technicians can make a recording of all on-screen activity during a Rescue Lens session by clicking the Screen Recording icon on the Rescue Lens toolbar.
Rescue Lens session recordings are always saved to .mkv format and should be played back using VLC media player.
Technicians can create screen captures/snapshots during a Rescue Lens session.
Configure View Settings
Technicians can select from the following options to specify zoom settings of the video stream: