Follow this procedure to generate a report in the LogMeIn Rescue
On the Organization Tree, select the organizational unit for
which you want to generate a report.
Select the type of report you want to generate using the
Report Area drop-down box.
For most report areas, you must select a
List All to view information about specific
sessions or logins
Summary to view cumulative information
Specify the reporting period (Date Range)
in one of two ways:
pre-defined report period (today, yesterday, etc.)
Start Date and
Time Zone to be applied:
Local to report all times using your current
time zone (where you are when you generate the report)
UTC to report all times in Coordinated
Universal Time, which is effectively the same as Greenwich Mean Time (GMT)
Daily Time Range.
Generate reports covering any period of the day. This is useful
for evaluating shift performance.
Select the type of file to generate from the drop-down list next
Tip: To view the report on the Administration Center
Reports tab without downloading a file, choose
Generate the report by clicking
Time Zone Example
Assume you are in New York and you generate a report for a
Technician Group with technicians in San Francisco and Paris. Event times will
be reported in local (New York) time. An event that occurred at 2:00:00 PM in
San Francisco will be reported as 5:00:00 PM. An event that occurred at 2:00:00
PM in Paris will be reported as 8:00:00 AM.
UTC. Assume you generate a report for a Technician Group with
technicians in San Francisco and Paris. Regardless of your location, event
times will be reported in UTC. An event that occurred at 2:00:00 PM San
Francisco time (UTC-8) will be reported as 10:00:00 PM. An event that occurred
at 2:00:00 PM in Paris (UTC+1) will be reported as 1:00:00 PM.