The Command Center is a LogMeIn Rescue
component that gives you a powerful tool for monitoring key performance
indicators in your support organization. Use it to generate and analyze
performance data to determine usage patterns, optimize resource allocation and
identify problem areas in your organization.
A LogMeIn Rescue account
A Rescue organization
already built in the Administration Center
A supported browser
Internet Explorer 8 or
The latest version
Firefox, Chrome, Safari
Here is a quick look at how it works:
Launch the Command Center.
Log in to your Rescue account. Click
Command Center on the
My Account page or in the Administration Center.
Choose a unit.
Choose any Channel or Technician Group assigned to you, or a
custom unit based on labels.
Track performance indicators.
You will see various performance and capacity related
information about the chosen unit (such as capacity, waiting time, handling
time, session count).
Based on your alert settings, you get visual notification if the
performance of the selected unit is out of the specified range.