Customize the SMS message sent to mobile devices when the technician invites a customer to a Rescue session.
On the Organization Tree, select the Technician Group you want to work with.
Select the Settings tab.
Under Session invitation SMS customization, enter customized values:
Text above URL
The text shown above the applet download URL.
The URL that the recipient clicks to download the applet. Note: This field is not editable.
Text below URL
The text shown below the applet download URL. It must contain the parameter for the applet identification number: $PINCODE$
Auto-start Android applet with SMS
Select this option to prevent the Mobile Applet from being downloaded if it has already been installed on a customer's Android device. An SMS listener will detect the incoming session code and prompt the customer to accept the SMS and launch the Applet.