Technician permissions are inherited from the Technician Group.
Right-click the Technician Group to which you want to add the
technician and click
Make sure the user you want to work with is selected on the
Organization Tree and click the
The Configuration page is displayed.
Edit the following options:
The user's name as it will be displayed on the
Organization Tree and in the Technician Console, if licensed.
The user's name as it will be displayed
to the customer during a session. Example:
[10:46 AM] Chat session established with Nickname.
The email address the user will use to log in to LogMeIn
Single Sign-On ID
The identification number the user will use to log on if
Single Sign-on is active.
This is for your own reference.
The password the user will use to log in to LogMeIn
Minimum password strength
The minimum required
password strength as set on the
Global Settings tab under
Enabled to activate the user.
Tip: To move a technician to another group, select a
technician on the Organization Tree and drag it to the desired Technician Group
or use the
Move to Technician Group drop-down list on the
How to Import Technicians from a File
Master Administrators can import technicians "in bulk" by
uploading a CSV or JSON file.
Log in to your Rescue account. On the
My Account page, click
Note: For detailed information about requirements related to the
CSV or JSON files, you can download example files from the
Import technicians page.
Select the Technician Group to which you want to import
technicians by starting to type the name of the group in the
Search technician group... field.
Fastpath: If the uploaded file contains valid
Technician Group IDs for each line, you may leave this field empty.
Click Upload file to choose the CSV or
JSON file from your source.
Import starts. When the process ends, the
Import Summary is displayed listing all the
successful or failed import items.
How to Synchronize Rescue Technician Groups with Active Directory
Master Account Holders can import Active Directory users as
Rescue technicians into their organization. Key user data in Rescue will be
automatically updated when those change in Active Directory.
Generate a service token and default password for new users in
the Admin Center.
Global Settings tab.
To generate a service token, click
Generate and Copy under
Active Directory Synchronization.
A service token is generated and copied to your
Define the default password you want your new technicians to
use for their first login.
Note: Users are required to change this password upon their
Download and extract the server application.
In the Rescue Administration Center, under
Active Directory Synchronization, click
Download to download the service
The service installer is downloaded to your computer
in a zip file.
Extract the zip file to a folder.
Run the server application, and configure synchronization
Submit the following credentials:
Holder Rescue credentials
token you previously generated on the
Global Settings tab of the Admin
Next to run
Note: The application runs in Admin mode.
Enter the Active Directory domain from which you want to
import users, and click
Select the source and destination groups.
from which you want to import users/data.
to which you want to add users/data.
The service application is installed as a windows
service provisioning users belonging to the selected Active Directory group to
the selected Rescue Technician Groups.
The following user data is synchronized from Active
Directory to Rescue both during initial provisioning of users and subsequently
upon changes in Active Directory:
Restriction: It is not possible to delete a
technician from the Rescue Admin Center by using the Active Directory
synchronization service. When a user is deleted or moved in Active Directory,
the corresponding Rescue technician is disabled.
Note: If a technician is moved to another Rescue Technician
Group, subsequent synchronization will only update the user's status, but will
not move the user back to its initial synchronization group.
Note: If a user is disabled, deleted, or moved in Active
Directory, the technician's mobile license is freed up, and becomes available
for other members of the Rescue organization.
Tip: If the synchronization service fails, you can
get an error log by clicking
Active Directory Logger at the bottom
Active Directory Synchronization
section on the
Global Settings tab of the Admin