|Chat||Enables chat at session start.
About Chat Permissions.|
|Allow chat enable/disable by Technician
||Allows group members to enable or
About Chat Permissions.
|Launch remote control
members to initiate a remote control session during any active
|Launch desktop viewing
members to initiate a Desktop Viewing Session during any active
members to send files to a customer during any active session.|
|Receive files||Allow group
members to receive files from a customer during any active session.|
|Access File Manager tab||Allow group
members to access the File Manager tab in the Rescue Technician Console during
any active session.
Note: The actual capability to send/receive files depends on the
Receive files permissions; therefore,
Access File Manager tab
permission is denied, group members may still be
able to send/receive files.
Manage files permission is selected,
group members will be allowed to manage a customer's files during any active
|Send URLs||Allow group
members to send a URL that will open on the customer’s device during any active
|View system information|| Allow group
members to view the customer's system information during an active desktop or
mobile session. Not applicable to Click2Fix.|
members to reboot the customer’s device during an active session.|
|Record sessions||Allow group
members to make a screen recording of any session.
only with customer consent is selected,
group members will only be allowed to record a customer's screen with the
customer's consent. Customers will always be prompted to grant the technician
permission, even when
Use single prompt for all permissions is
|Start private sessions||Allow group
members to start a session using a private method (PIN Code, Link, SMS with
Rescue+Mobile, Calling Card).
|Use single prompt for all permissions
be asked only once to grant the technician permission to perform remote
actions. Otherwise, the customer will be prompted each time the technician
attempts an action.|
group members to transfer a session to a valid member of the organization.
You have the following options:
- to any
technician allows technicians to transfer sessions to any other
technician in the organization.
specific technician groups or channels allows technicians to
transfer sessions to selected Technician Groups and channels.
|Hold sessions||Allow group
members to place sessions on hold.|
|Request Windows credentials||Allow group
members to request a customer’s Windows credentials during an active
|Allow clipboard synchronization||Allow group
members to synchronize the customer’s clipboard to their own. Anything copied
on one machine is automatically available to be pasted on the other.|
|Deploy the Calling Card||Allow group
members to deploy the Calling Card Applet to the customer’s desktop.
|Allow screen sharing with customers||Allow group
members to be able to share their desktop with customers.|
|Send collaboration invitations
group members to be able to invite other technicians to an active session.
You have the following options:
- to any
technician allows technicians to invite any other technician in the
specific technician groups allows technicians to invite members of
the selected Technician Groups.
|Invite external technicians||Allow group members to collaborate on a
session with individuals who are external to your Rescue organization.
External technicians do not need to have a Rescue subscription of their own.
That is, they are not configured as users in your Rescue account. You have the
can be invited allows technicians to send an invitation to any
approved allows technicians to invite only approved individuals who
have been added to External Technician Groups.
|Inline editing of Queue||Allow group
members to edit Custom Fields during a session.|
|Script deployment||Allow group members to deploy scripts to the customer’s
|Run embedded scripts
||Allow group members to manually run embedded scripts by
Run Script button on the Technician
|Unattended access||Unattended access allows a technician to
connect to a remote computer when no user is present.
Allow group members to request permission to be able to access the customer's
computer when the customer is not present and to start unattended sessions.
|Connect On LAN||Allow group
members to connect to unattended computers on the local area network. No
customer interaction required.|
|Configure mobile device settings
||Allow group members
to manage mobile device settings using the Device Configuration tab in the
Not applicable to Click2Fix.|
|Click2Fix for mobile||When selected, all sessions with a mobile device will
default to the Click2Fix tab.|
|Classic display for mobile||For mobile sessions, activate the legacy Customer Display
|Rescue Lens||Allow group members to start Rescue Lens sessions. With
Rescue Lens, customers can use their mobile device to stream live video to a
|Screen capture||Allow group members
to capture images of the customer's screen during a session.|