Pause/Break key as a hotkey that customers press to revoke all permissions and
end the current action, even when the Rescue Applet is not in focus.
On the Organization Tree, select the
Technician Group you want to work with.
Customer Applet, select
Disable Pause/Break hotkey for revoking
Save your changes.
Save Changes to apply the settings to
the current channel or Technician Group
Save settings to all channels/groups to
apply the same settings to all channels or Technician Groups in your
The Pause/Break key is
disabled as a Rescue hotkey. Customers will be forced to click the red X on the
Applet toolbar to revoke permissions and end the current action.
Sample use of Pause/Break key
The technician starts to control the customer's desktop. The customer
realizes that confidential information is exposed on his desktop. The customer
Pause/Break key to immediately
end remote control even though the Rescue Applet is not in focus on his
desktop. Remote control ends; the session continues.