Upload a file that
Rescue uses to identify when a device’s firmware is not current. The file
contains OS properties and can include a link to current firmware.
Global Settings tab.
settings > Firmware Data Upload,
Browse and select the file containing firmware
requirements and URLs directing customers to current firmware versions.
Important: Download the template XML file to ensure that
you follow the proper format.
The selected file is uploaded.
The data is made available on Click2Fix.
How does this work
for the technician? In the Technician Console, the Click2Fix alert bar will
notify the technician when a difference is detected between the firmware on the
customer's device and properties defined in the uploaded file.