The Hierarchy Visibility feature allows Master Administrators to
simplify the organizational hierarchy
displayed to Rescue users when transferring sessions, inviting
other technicians, or choosing a technician to monitor.
Global Settings tab.
Hierarchy Visibility in Technician
Console, select from the following options:
Technicians see only those organization entities that are
relevant targets for their given action (transferring a session, inviting a
technician, or monitoring a technician).
displays an aggregated view of channels (only one
instance of each channel displayed).
Note: The Monitoring Technician feature is available for
Administrators with a technician seat.
Transfer session, Invite
Monitor technician windows display the
full Organization Tree. Channels are displayed for each organization entity
they are assigned to.
The settings are applied to all users in your Rescue