Custom Fields allow you to collect information about your
customers or sessions. Set the name of fields as they will appear in reports
and in the Technician Console.
Global Settings tab.
Custom Fields, set the names of the various
Name for name field
This field is used as a
primary session identifier. Some organizations may want to use an employee
number or ID code instead of a given name.
Name for custom fields
These are further session
identifiers. Technicians can add these fields as columns on their Session List.
Technicians with permission to use Inline Editing of Queue will be able to edit
the values entered in these fields during a session.
Field values are entered by the customer for Channel sessions; by the
technician for Private.
Custom Fields as seen in the Technician Console
Note: To change the name of the custom fields used in a Channel Form,
edit the code for
Custom Live Support Forms when you integrate
it into your website.
How to Make a Channel Available for Use.
Remember:The default language used by the Administration
Center Organization Tree, channel names, and Custom Fields on the Global
Settings tab is set according to the language used at the time when you
register for a LogMeIn Rescue account. This feature protects your Custom Fields
and Organization Tree entity names from unwanted changes.