Administrators can delete personal customer data collected from
sessions conducted within Technician Groups to which they are assigned. Master
Administrators can delete personal customer data in the whole support
On the Organization Tree, select the organizational unit for
which you want to generate a report.
Session Report report type using the
Report Area drop-down box.
Specify details and generate the report as indicated in section
How to Generate a Report.
When the report is generated, each row represents a unique
Select the row that contains customer data you want to delete.
trash can icon at the end of the row to delete
all customer data related to the selected session.
Note: Customer data is deleted within 30 days from the moment of
queuing it for deletion.