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How to Prevent Technicians from Transferring Sessions to Unmanned Channels

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LogMeIn Rescue Administration Center

An Administrator can ensure technicians can only transfer sessions to a channel with available technicians.

This feature helps you avoid long customer waiting times due to transfer to an unmanned channel.

  1. On the Organization Tree, select the channel you want to work with.
  2. Select the Settings tab.
  3. Under Session management, select the Incoming transfer restriction box.
  4. Save your changes.
    • Click Save Changes to apply the setting to the current channel.
    • Click Save settings to all channels to apply the setting to all channels in your organization.
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