An Administrator can override the auto-start waiting session
option for individual technicians.
The use of this feature is recommended for supervisors who should be
exempt from "round-robin" session routing. For example, let's say you have an
Administrator who logs in as a technician in order to monitor technicians by
using the Technician Console monitoring feature. You do not want the
Administrator to be interrupted by new sessions, so you select the
Never auto-start waiting channel sessions option.
On the Organization Tree, select the technician who should be
exempt from channel session routing.