Reduce customer waiting time for
channel-based sessions by automatically activating sessions at the least busy
technician (defined as the technician with the fewest active sessions or the
longest idle time upon session arrival).
On the Organization Tree, select the
channel you want to work with.
Session management, select the
Auto-start waiting sessions box.
Sessions will only be started automatically when the
technician is handling a number of sessions under the threshold defined in the
...less than X active sessions drop-down list.
Tip: Select a value of 10 to start sessions automatically
regardless of the number of active sessions a technician is handling.
Click Save changes.
Note: You cannot save this setting to all channels.