Follow this procedure to install the Rescue Calling Card on a
customer's computer during an active session. A technician installs the Calling
Card to the customer's PC from the Technician Console.
The agent's Technician
Group must have permission to deploy the Calling Card
A Rescue Administrator
must have already applied a Calling Card to the agent's Technician Group
The session must be Active
The Calling Card cannot be
deployed to a Mac
Calling Card tab.
Remember: This task is performed in the Technician
Select one of the following options:
Launch Calling Card immediately after
installation if you want the Calling Card application to run once
it has been successfully installed on the customer's computer
Launch Calling Card every time the remote device is
started to set the Calling Card application to open each time the
target device is started
Tip: Customers can clear this setting on the Settings
> General tab of the Calling Card.
Install Calling Card.
The Calling Card installer is deployed and executed. The
customer may be prompted to give you permission to deploy the installer. If so,
ask the customer to accept the deployment.
Once installation is
complete, the customer will be able to initiate sessions via the Calling Card.