By default, the Rescue Applet is started as a normal application.
You can set Rescue to launch the Applet as a Windows System Service whenever
the customer has Windows administrative rights.
On the Organization Tree, select the
Technician Group you want to work with.
Customer Applet, go to
Automatically start as Windows System Service
and select the appropriate options:
if customer has administrative rights to
launch the Applet as a Windows System Service whenever the customer has Windows
and UAC is enabled to launch the Applet as a
Windows System Service when the customer has administrative rights but is
running an operating system with UAC enabled.
Save your changes.
Save Changes to apply the settings to
the current channel or Technician Group
Save settings to all channels/groups to
apply the same settings to all channels or Technician Groups in your
Tip: If the customer does not have administrative rights, or
is running a Mac, then the technician can manually restart the Applet as
described in the “How to Restart the Rescue Applet as Windows System Service or
Mac Daemon” section of Technician Console User Guide.