Choose to run either the Rescue Applet or Instant Chat at the
start of any session with a PC or Mac.
Note: Instant Chat runs by default for all sessions with
PalmPre devices. No settings are required.
On the Organization Tree, select the
Technician Group you want to work with.
Go to the
Customer Applet section.
Use Instant Chat to activate all sessions
for the selected channel or group as Instant Chat sessions in Chat-only mode.
Standard to activate all sessions for the
selected channel or group as standard Rescue Applet sessions.
For the standard Rescue Applet, you can select the following
Display Customer Applet download page to
show customers a standard web page that explains how to download the Applet.
Use ActiveX Customer Applet if you want to
install an ActiveX component on the customer device that will download and
automatically run the Applet. Use this feature to overcome restrictions related
to direct downloading of .exe files and to reduce the number of steps required
to establish a connection.
Restriction: This method does not work for customers
using Internet Explorer 11 and above, as these browsers do not allow .exe files
to be run from an ActiveX control.
Save your changes.
Save Changes to apply the settings to
the current channel or Technician Group
Save settings to all channels/groups to
apply the same settings to all channels or Technician Groups in your