Administrators can view the desktop of technicians in their
organization from within the LogMeIn Rescue Technician Console.
A Master Administrator or
Administrator with both an administrator and a technician license can use this
Both the administrator and
the monitored technician must be running a Technician Monitoring enabled
version of the Technician Console
A Master Administrator can
monitor any technician in an organization
An Administrator can
monitor any technician in a Technician Group to which he has administrative
Restriction: Monitoring the desktop of a technician running
the Technician Console for Mac is not supported.
Remember: Technician Monitoring is initiated in the
Technician Console, not the Administration Center.
On the Technician Console Session toolbar, click the
Monitor Technician dialog box is displayed.
Monitor Technician dialog box, select the
technician you want to monitor.
Note: The list of technicians visible in the
Monitor Technician dialog box depends on a
permission granted by a Rescue Administrator.
Optional: In a large organization, use the
Filter field to locate technicians.
A connection is made to the technician's computer and a new
Session tab appears in the Technician Console workspace showing the technicians
You must authenticate yourself to the technician's computer. On
the Session tab showing the technician's name, select an authentication method.
Use current credentials to send the Windows
credentials you used to log on to your current Windows session. You must be a
Windows administrator or otherwise have user rights on the target machine.
Add username and password to use a different
combination with valid user rights on the target machine.
Tip: If the domain name is needed in the
Username field, the acceptable formats are
Request Authorization to ask the technician for permission
to monitor his desktop.
The technician's desktop is displayed on the Session tab in
your Technician Console workspace.