The Organization Tree is where you configure Rescue to match your
support organization. It is displayed in the left panel of the Administration
Once you have set up your organization, the Organization Tree offers a
clear representation of your structure and makes it easy to select existing
organization members and channels, and to make changes with a simple
Tip: To achieve optimal performance, close all items on the
Organization Tree that you are not currently using. This is particularly
important for very large accounts.
Branches can be expanded/collapsed by clicking
Enter text in the search field to search for a group, technician,
or any other unit in your organization.
Certain items of the Organization Tree can be dragged and dropped
items within the tree. For example, Administrators can be assigned to a
Technician Group by dragging them into the group. Technicians and Technician
Groups can also be easily moved and assigned using the drag-and-drop facility.
Right-click any item in the tree brings to open a shortcut menu.
The available selections in the menu change depending on your user role and the
item you are clicking.
Dynamic relationship with the Workspace
Selecting an item on the organization tree opens the relevant form
in the Workspace (the right pane).