How to Create a Technician Group and Assign Permissions Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned. Master Administrators can lock permissions so they cannot be changed by an Administrator.
How to Add Technicians Master Administrators can add technicians to any Technician Group in the organization, while Administrators can only add technicians to groups to which they are assigned.
How to Enforce Two-Step Verification Master Administrators can add a second layer of protection to their Rescue account by forcing members of their organization to use two-step verification for logging in to Rescue.
How to Set Hierarchy Visibility in Technician Console The Hierarchy Visibility feature allows Master Administrators to simplify the organizational hierarchy displayed to Rescue users when transferring sessions, inviting other technicians, or choosing a technician to monitor.