You can set up LogMeIn Rescue to run embedded scripts via the
Customer Applet and Calling Card.
Fastpath: To configure embedded scripts, go to the
The customer must be using
a Windows-based computer
The session must use the
Customer Applet or Calling Card (not Mobile Applet or Instant Chat in chat-only
How it works
You can specify one script
up to 64 KB, with an associated resource file up to 2 MB. A resource file is
any file used by the script. For example, if the script sends a ZIP file to the
customer, the ZIP file is the resource file.
This is an
organization-level setting. That is, the script will be transferred during each
session that uses the Customer Applet or Calling Card, for every Technician
Group and channel in your organization.
The script is transferred
when the Customer Applet is downloaded or Calling Card is started.
The script is executed
according to your preference:
Run after reboot to execute the script
after restarting the customer's computer.
Run after X minutes of disconnection to
execute the script every X minutes for as long as the session remains
disconnected (for example, due to a network connection problem).
technicians in a group with the
Run embedded script permission set in the
Administration Center can run an embedded script via the Technician Console
Script tab. The
Run embedded script permission is off by