How to Set Windows System Service Behavior By default, the Rescue Applet is started as a normal application. You can set Rescue to launch the Applet as a Windows System Service whenever the customer has Windows administrative rights.
How to Set up Custom Terms and Conditions Show customers a customized Terms and Conditions after they have downloaded the Applet, but before the technician can begin to provide service (while the session is in Connecting status).
How to Disable the Pause/Break Key Disable the Pause/Break key as a hotkey that customers press to revoke all permissions and end the current action, even when the Rescue Applet is not in focus.
How to Prompt the Customer for Permissions at Session Start Force the Rescue Applet to display a permission dialog before any other session activity occurs. Otherwise, customers are prompted when the technician first attempts a remote action, such as when launching remote control or requesting system information.