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Two-Step Verification at a Glance

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Two-step verification is an optional feature that adds a second layer of protection to your Rescue account by requiring members of your organization to set up an additional way of verifying their identity.

This document gives an overview of how to start using Rescue two-step verification. The main steps explained in detail below are:
  1. Master Administrators force members of their organization to use two-step verification for logging in to Rescue. This is set up in the Rescue Administration Center.
  2. Members of the Rescue organization required to use two-step verification set up the LastPass authenticator app to verify their identity. Setting up the authenticator app is triggered in any of the following cases:
    • The selected member tries to log in to their Rescue account.
    • The selected member tries to log in to the Desktop Technician Console (in case of technicians and Administrators with a technician license).
    • The selected member tries to change their Rescue password.
This document focuses on the steps Rescue users (Administrators and technicians) need to take to start using two-step verification. For detailed information on LastPass, visit the LastPass Support Center.
ProductLogMeIn Rescue

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