When connecting to an Android device, technicians can send
customers a Google Play link in the session invitation SMS.
For example, a company called "ACME Support" directs all of their
customers to download the "Rescue Mobile for ACME Support" application. They do
this through the SMS link rather than verbally directing the customer to Google
Play to search for the app.
Fastpath: Administrators set the custom link at
Global Settings > Custom
Google Play URL.
How does it work? When the customer opens the session invitation
SMS, they do not see an actual Google Play link, but rather a standard Rescue
xxxxxx is the session PIN code. The Rescue
service matches the PIN code to the technician and redirects the customer to
the Google Play link defined in the Administration Center.