An attempt to log in without proper User Access Control
permissions may result in error 4320 ("Operator or Administrator has refused
What type of user can access LogMeIn host computers?
Users with Administrator
credentials on the host computer (at the operating system level)
who have been granted permission to access the host via the User Access Control
feature in LogMeIn
What happens if a user without proper permission attempts to
An attempt to log in without proper User Access Control permissions
may result in error 4320 ("Operator or Administrator has refused the request").
How does this relate to my LogMeIn account?
User Access Controls apply to a
Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able to
see a computer listed in his LogMeIn account, but still may not have permission
at the operating system level to actually access the host.
If the computer you want to access remotely is set up with multiple
user accounts (for example, each member of the family has his own login), you
may need to set each user's LogMeIn access permissions to ensure that each user
will be able to access the computer via LogMeIn.
How can you tell if your computer has multiple users? When you turn on
your computer, you must click a user name/icon in order to log on.
Assume you have a
computer at home called "Main Home Computer"
"Main Home Computer" is
accessible through your LogMeIn account, which is shared by all members of the
"Main Home Computer" has
three users: (1) Dad, (2) Son, and (3) Daughter
"Dad" is set as the
Administrator of "Main Home Computer"
"Son" and "Daughter" are
set as limited users
"Dad" logs in to the
family's shared LogMeIn account and accesses "Main Home Computer"; he
authenticates to "Main Home Computer" using his administrator credentials
"Son" or "Daughter" will
only be able to log on to the "Main Home Computer" using their "Son" or
"Daughter" credentials once "Dad" has logged on to "Main Home Computer" and set
the proper User Access Controls in LogMeIn