Set LogMeIn to record and save a video file of each remote control
session with the host.
Available on Windows hosts only.
Can't access this feature? If
LogMeIn was installed by an administrator or via an Installation Link from
LogMeIn Central, your administrator may have restricted your access to this
feature. Contact your administrator for more information.
Access the host preferences:
From the host computer, open the
LogMeIn Control Panel and follow this path:
Options > Preferences > Advanced
From a client device, connect to the
Main Menu and follow this path:
Preferences > Advanced
Screen Recording, select
Record screen content of Remote Control
You can also choose from the following actions and options:
RCREC to save files using LogMeIn's
proprietary RCREC format. Choose
AVI to use the standard AVI format. File
size will be similar for both recording types.
Tip: To view RCREC recordings, you must convert them
to AVI format with the Rescue
AVI Converter, which is designed for
LogMeIn Rescue, but works with LogMeIn as well.
Note: Remote Control sessions in HD mode are recorded in WebM
format. When you switch from HD to another resolution, the HD quality recording
is closed and your lower quality Remote Control session is recorded into a new
file. This file will have the video format you have originally selected (AVI or
RCREC). Similarly, when you switch to HD resolution, the recorded AVI or RCREC
file is closed and a new WebM file is created.
Location of video files
Specify the location where video files will be saved. Type
a path to an available directory or click
Browse to define a location on the host.
The default location is
Click to view a list of available recordings.
Convert RCREC files to AVI
Click to open the RCREC to AVI Conversion Wizard. Follow
all on-screen instructions.
Delete old files if folder size exceeds
Select this option to automatically delete the oldest
archived RCREC remote control recordings when the total size of all RCREC
recordings in the
Location of video files exceeds the
defined value. AVI files are not counted toward the limit and will not be
Your settings are applied immediately to the host.
All remote control
sessions will be recorded and saved in the chosen file format to the defined
Important: All sessions will be recorded without exception
until recording is disabled. To disable recording, clear the
Record screen content of Remote Control sessions
option and apply the change.