An attempt to log in without proper administrator rights or User
Access Control permissions may result in error 4320 ("Operator or Administrator
has refused the request").
Follow these instructions to ensure you have proper User Access
Control permissions on the host computer you are attempting to access. This
will allow you to access the host computer even if you are unable to be added
as an administrator at the operating system level.
Physically go to the computer that you want to be able to access,
or ask someone who is present at that computer to perform the following steps.
Tip: In some cases, you may need to ask for help from the
person who manages LogMeIn at your organization.
LogMeIn Control Panel and follow this path:
Options > Preferences > Security.
User Access Control, click
User Access Control window is displayed.
Users, select your user name from the list.
You may need to browse for additional users.
Tip: For example, if you sign in using a Computer Access
Code, you may need to add the user named
Browse > List users of
selected domain and find
LogMeInRemoteUser on the list.
Edit Selected User, you must select
at least the
Login permission to resolve the 4320 error.