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Two-Step Verification

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Two-step verification adds a second layer of protection to your account.

Once you set up two-step verification, your login procedure changes: After entering your LogMeIn ID and password, you are also required to verify your identity using either a mobile authenticator app or text message (or using a backup method, which can be either text message or email).

Setup using LastPass Authenticator

Setup involves two main tasks.
  • First, set up your primary method for receiving login codes (this will be LastPass Authenticator)
  • Second, set up either text message or email as a backup method in case your primary is not available.

Let's take a closer look. This procedure describes setup using our own LastPass Authenticator. The procedure is similar for other popular authenticator apps.

  1. Log in to your account at LogMeIn.com using your LogMeIn ID (email address) and password.
  2. At the top of the page, click Settings and then Account Settings. The Account Settings page is displayed.
  3. Under Security, look for Two-step verification and click get started.

    Read the introductory information and click again to get started.

    The Protect your account page is displayed.
  4. On the Protect your account page, click Set up mobile app.
  5. If you already have LastPass Authenticator, simply click Next.

    Tip: You can download the app from this site: https://lastpass.com/auth/.
    The Set up mobile page is displayed. You should see a scannable QR code.
  6. Launch LastPass Authenticator on your device and scan the QR code, as follows:
    1. On the LastPass Authenticator app, tap the + (plus) sign.
    2. Physically hold your device in front of the LogMeIn website to scan the code.
    A message is displayed confirming that your device has been paired to your LogMeIn account. Tap to dismiss the message.
  7. Returning to the LogMeIn website, you must now choose the backup method to use when your primary method is unavailable. Here's how:
    1. To receive login codes via text message:

      • Click Set up text message.
      • Enter the phone number to which login codes should be sent and click Next. A code is sent.
      • Go to your phone and open the text message from LogMeIn.
      • Enter the code from the text message on the Verify phone number page.
      • Click Finish text setup.
    2. To receive login codes via email:

      • Click Set up email.
      • Enter the email address you want to use to receive codes. To use the same address you use to log in to LogMeIn, click Use your LogMeIn ID.
      • Go to your email inbox and open the message from LogMeIn.
      • Enter the code on the Set up email page in your browser.
      • Click Finish email setup.
  8. Finally, click Activate at the bottom of the page to actually turn on two-step verification.

What to expect after setup

  • LastPass Authenticator: Tap the on-screen notification to confirm your identity.
  • Authenticator app other than LastPass Authenticator: Enter a one-time code that you get from the paired authenticator app.
  • Text message: Enter the one-time code sent to the number.
  • Primary method is unavailable: Request a code via your backup.

How to switch off two-step verification

You may want to switch off two-step verification if you get a new device or no longer want to take advantage of the feature.

Remember: You may be required by your administrator to use two-step verification.
  1. Log in to your account using your LogMeIn ID (email address) and password. The Computers page is displayed.
  2. At the top of the Computers page, click Settings and then Account Settings. The Account settings page is displayed.
  3. Under Security, click Switch off. You may be prompted to confirm your identity and review your settings before actually switching off two-step verification.
  4. To remove pairing for all existing devices, select Clear all settings when I switch off.

    Tip: LogMeIn will still be listed in your app, but any login codes it generates will not be accepted. To avoid confusion, we recommend removing LogMeIn from your app.
  5. Click the Switch off button.

Where is two-step verification valid?

Two-step verification works with LogMeIn products and components that allow login via accounts.logme.in, LogMeIn's common login service. Certain legacy products and components do not meet this requirement.

With two-step verification, you will be able to log in with the following components, versions, sites:
  • LogMeIn.com
  • LogMeIn host software for Windows, 4.1.4141 and above
  • LogMeIn host software for Mac, 4.1.4132 and above
  • LogMeIn for iOS app, all versions
  • LogMeIn for Android app, all versions except "Ignition" branded versions
  • join.me (all components), all versions
  • AppGuru.com
  • meldium.com

You will be unable to log in to the following components:

  • LogMeIn Backup
  • Legacy versions of LogMeIn Ignition for Windows: Please switch to the LogMeIn Client desktop app before using two-step verification
  • Legacy versions of LogMeIn Ignition for Android: Please upgrade to the LogMeIn for Android app

Guidance from PCI DSS v3.0

Two-step verification is a requirement in PCI DSS v3.0.

ProductLogMeIn Central

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