FAQ: What does 'Error 4320 Operator or Administrator has refused the request' mean? - LogMeIn Help

  Search  
Product:
 
Articles
 
Links
 
Documentation
 
Videos
        
  

What does 'Error 4320 Operator or Administrator has refused the request' mean?

Symptoms

You see the following message when trying to log into your host computer:

Error 4320 The Operator or Administrator has refused the request.

Cause


A non-administrator tries to log in with a Windows username and password that does not have the rights to use LogMeIn.

Action/Workaround

The non-admin user needs to be given permission to use LogMeIn. You will need to specify access rights for that particular user account.

  1. On the host, click the LogMeIn tray icon.
  2. Click Open LogMeIn...  > Options > Preferences.
  3. Click the Security tab.
  4. Under User Access Control, click the Show Details button.
  5. Click Browse.
  6. From the drop-down, select your computer name (or Domain if applicable).
  7. Click List users of selected domain.
  8. Find the user you wish to give rights to, select it, and click OK.
  9. If you wish to give this user full access to LogMeIn, check the Full Control check-box.  If not, set individual permissions by clicking the check-boxes.
  10. Click the Add button after setting the permissions.
  11. Click OK.
Note:
If you are in an office environment, you may need to speak with your Network Admin to complete this process.
 

1/21/2014 4:44 PM