FAQ: I get an 'Error 1920' when I try to install LogMeIn. What should I do? - LogMeIn Help

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I get an 'Error 1920' when I try to install LogMeIn. What should I do?

If you get a 1920 error when trying to install LogMeIn, you will need to try a command line install of LogMeIn under a different port.  Please make sure that any firewall/antivirus software is turned off before you try to install LogMeIn again.

Performing a command line install of LogMeIn

Downloading the software:

 

  1. Download the installer zip file from:https://secure.logmein.com/logmein.zip.
  2. Save the zip file to your desktop.
  3. Right-click the zip file once downloaded, and select Extract to... (if you have a 3rd party extraction program, such as Winzip or WinRAR, you may use that also).
  4. Extract the files to C:\LMI (you may need to create this folder on your C: drive).
     

Opening the command prompt:


In Windows 2000 or XP

  1. Go to Start > Run.
  2. In the Run box, type: cmd and click Ok.
  3. The command prompt window will open.

In Windows Vista or Windows 7

  1. Click on Start, and in the Search bar type: cmd.
  2. Right-click cmd.exe and select Run as Administrator.
  3. The command prompt window will open.

Installing from the command prompt:


32-bit Windows 2000, XP, Vista , or 7

  1. Type cd C:\lmi\x86 and hit Enter.
  2. You should now be in the C:\lmi\x86 directory.
  3. Type logmein install -port xxxx and hit  Enter. Note: xxxx is port of your choice such as 2345.


64-bit Windows XP, Vista, or 7

  1. Type cd C:\lmi\x64 and hit Enter.
  2. You should now be in the C:\lmi\x64 directory.
  3. Type logmein install -port xxxx and hit  Enter. Note: xxxx is port of your choice such as 2345.


You should see a message that install was successful.  Close the command prompt window and click Open LogMeIn on the message that appears, and follow the steps to assign the computer to your LogMeIn account.

Note:
You may need to contact LogMeIn support if you are unfamiliar with the command line install or if it does not resolve the issue.

LogMeIn Support: https://secure.logmein.com/US/contactus/

 

8/9/2012 12:50 PM