FAQ: I get an 'Error 1920' when I try to install LogMeIn. What should I do? - LogMeIn Help

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I get an 'Error 1920' when I try to install LogMeIn. What should I do?

If you get a 1920 error when trying to install LogMeIn, you will need to try a command line install of LogMeIn under a different port.  Please make sure that any firewall/antivirus software is turned off before you try to install LogMeIn again.

Install LogMeIn from the command line manually

Download the software

  1. Download the installer zip file from: https://secure.logmein.com/logmein.zip.
  2. Save the zip file to your desktop.
  3. Right-click the zip file once downloaded, and select Extract to... (if you have a 3rd party extraction program, such as Winzip or WinRAR, you may use that also).
  4. Extract the files to C:\LMI (you may need to create this folder on your C: drive).

Uninstall LogMeIn

  1. Terminate LogMeIn services running on your computer. To do this, open the Task Manager and terminate all instances of the following:
    • LMIGuardian.exe
    • LogMeIn.exe
    • LogMeInSystray.exe
    • ramaint.exe
  2. Navigate to your Program Files folder and delete the LogMeIn Folder (usually under C:\Program Files)
  3. Open the Run prompt and type regedit
  4. Navigate to HKEY_CURRENT_USER\Software and delete the LogMeIn folder
  5. Navigate to HKEY_LOCAL_MACHINE\Software and delete the LogMeIn folder
  6. Navigate to HKEY_LOCAL_MACHINE\System\Current Control Set\Services and delete the following:
    • LMIInfo
    • LMImaint
    • LMImirr
    • LMIfsClinetNP
    • LMIRfsDriver
    • LogMeIn
  7. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete the LogMeIn GUI string value
  8. Reboot the computer

 After rebooting the computer, LogMeIn should be uninstalled. If you receive and "Access Denied" error while performing any of these steps, reboot the computer, then continue with uninstallation.

Open the command prompt


In Windows 2000 or XP

  1. Go to Start > Run.
  2. In the Run box, type: cmd and click Ok.
  3. The command prompt window will open.
 

In Windows Vista or newer

  1. Click on Start, and in the Search bar type: cmd.
  2. Right-click cmd.exe and select Run as Administrator.
  3. The command prompt window will open.
 

Install from the command prompt:


32-bit Windows 2000 or newer

  1. Type cd C:\lmi\x86 and hit Enter.
  2. You should now be in the C:\lmi\x86 directory.
  3. Type logmein install -port xxxx and hit  EnterNote: xxxx is port of your choice such as 2345.


64-bit Windows XP or newer

  1. Type cd C:\lmi\x64 and hit Enter.
  2. You should now be in the C:\lmi\x64 directory.
  3. Type logmein install -port xxxx and hit  Enter. Note: xxxx is port of your choice such as 2345.


You should see a message that install was successful.  Close the command prompt window and click Open LogMeIn on the message that appears, and follow the steps to assign the computer to your LogMeIn account.

Note:
You may need to contact LogMeIn support if you are unfamiliar with the command line install or if it does not resolve the issue.

LogMeIn Support: https://secure.logmein.com/US/contactus/

 

12/17/2014 9:46 AM