When connected to the host computer and in Remote Control, you can use the Monitors button under Options on the Remote Control toolbar. By clicking this monitors button, you can switch the view between the monitors or show both monitors side by side.
If you do not see the monitor buttons, you may be in Java or HTML mode. Neither Java nor HTML offer dual monitor support. You will want to use ActiveX mode.
When the technician is connected to a host with dual monitors, s/he will have the option to click the monitors button in the Rescue toolbar. This will allow the technician to switch between monitors on the host system.
4/21/2011 3:59 PM