|Rescue Technician Console, Browser||v7.12.3325|
|Rescue Technician Console, Desktop App (Windows)||v7.12.3325|
This version of the Rescue Technician Console is compatible with Windows 10, Build 1809.
Improvements and fixes
Besides several minor stability improvements, this release features the following fixes:
- Fixed an issue where the Technician Console crashed when the technician started sharing their screen more than once during a session, and the Technician Console was set to use a proxy auto-configuration (PAC).
- Fixed an issue where technicians were intermittently unable to send chat messages to the customer.
- Fixed an issue where a Channel session started automatically due to the relevant setting in the Rescue Administration Center (Settings tab>Session management (Channel)>Auto-start waiting sessions) was automatically moved into focus in the Technician Console causing the technician to lose focus on the session they were working on when the auto-started session became active.